I've also recently noticed Plantronics/Poly Hub has an option to increase the level of logging it records, would increasing that potentially be helpful when troubleshooting something like this? I'm grateful for any and all suggestions at this point. Has anyone else run into any similar issues or have any advice? It's possible we just received a defective batch from our supplier but I'm hoping to find some guidance on how to stop the issue from happening if it's possible. Our temporary workaround has been swapping the headsets completely out, but even that is starting to prove unsuccessful. 5 Build 19045), and the issue seems to have persisted between 2 different web-based contact center platforms. We're currently using Dell Latitude 5490s running Windows 10 22H2 (ver. Performing all available Windows updates.Disabling the "Fn" keys on the laptop keyboard, one of which is a microphone mute.Updating the headset firmware through Plantronics/Poly Hub.Uninstalling Windows audio drivers and checking for updates.Uninstalling the headset drivers from Device Manager and checking for updates.Unplugging the headset from the dongle and plugging it back into the dongle.Plugging the headset into different USB ports on the laptop.Unplugging the headset and plugging it back in.Checking the headset and dongle for physical damage.So far, we've tried the following without success: The Plantronics Hub application will run in the background at start up and uses minimal system resources. It seems to happen at random, we'll hear the Muted audio cue and notice the red indicator light activate on the dongle without having touched the Mute button and have to unmute by hitting the button again. VA Technical Reference Model v 23.2 Plantronics Hub General Decision Reference Component Category Analysis General Information Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. The Plantronics Hub for Windows application can be launched from the Windows Start Menu or from the Plantronics icon in the bottom right notification area (user-initiated modification required) 1. Hi All! We've been having some issues with an increasing number of our Poly Blackwire 5220 headsets muting themselves while our contact center agents are in the middle of a call, and we've run out of ideas as to what might be the cause. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet. DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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